Refund & Cancellation Policy
Last updated: May 2026
1. Setup & Onboarding Fees
Initial setup, onboarding, custom research, and creative asset design services (such as initial website design layouts, initial campaign setups, or logo designs) are non-refundable once work has commenced. These resources are allocated immediately upon contract signing to tailor our strategy to your brand.
2. Monthly Retainer Services
For monthly digital marketing retainers (including Social Media Management, Google Business Profile management, and Search Engine Optimization), fees are invoiced and paid in advance. Refunds are not provided for partial months of service or for completed work cycles. You can request cancellation of your upcoming cycle according to our cancellation timelines.
3. Advertising Spend (Meta, Google, etc.)
All funds paid directly to advertising platforms (such as Meta Ads Manager or Google Ads Network) for campaign runtimes are non-refundable. G7 Digital only manages your media budget; any changes, platform credits, or billing issues for active ads are subject to the policies of the respective platforms (Meta/Google).
4. Cancellation Timeline
To cancel a recurring monthly service plan, you must notify your dedicated account manager or submit a cancellation request in writing to g7digitalxagency.in@gmail.com at least 15 days prior to the start of the next billing cycle. Failure to notify in time will result in billing for the next cycle.
5. Custom Deliverables
For custom projects like bespoke Website Development or full brand identity design packages, payments are structured in milestone-based installments. Milestone payments are non-refundable once the phase has been approved and delivered.
6. Get in Touch
If you have any questions or require clarification regarding our service terms and cancellation processes, please reach out to us at g7digitalxagency.in@gmail.com or call us at +91 9840585907.
